{"id":202577,"date":"2026-08-30T00:26:14","date_gmt":"2026-08-30T00:26:14","guid":{"rendered":""},"modified":"2026-08-30T00:26:14","modified_gmt":"2026-08-30T00:26:14","slug":"refund","status":"publish","type":"page","link":"https:\/\/pashacards.net\/en\/refund\/","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"<p><!-- =============================================================\n     PashaCards \u2014 Refund & Return Policy (AR + EN via TranslatePress)\n     ============================================================= --><\/p>\n<style>\n.pasha-terms { max-width: 860px; margin: 0 auto; padding: 24px 8px; line-height: 1.85; color: #1f2937; font-family: 'Cairo','Tajawal',system-ui,-apple-system,'Segoe UI',Arial,sans-serif; }\n.pasha-terms h1 { font-size: 26px; font-weight: 800; margin: 0 0 8px; color: #0f172a; }\n.pasha-terms h2 { font-size: 20px; font-weight: 700; margin: 32px 0 10px; color: #0f172a; border-bottom: 1px solid #e5e7eb; padding-bottom: 6px; }\n.pasha-terms h3 { font-size: 16px; font-weight: 700; margin: 20px 0 6px; color: #374151; }\n.pasha-terms p  { margin: 0 0 12px; }\n.pasha-terms ul { margin: 0 0 14px 0; padding-inline-start: 22px; }\n.pasha-terms li { margin: 4px 0; }\n.pasha-terms a  { color: #4f46e5; text-decoration: none; }\n.pasha-terms a:hover { text-decoration: underline; }\n.pasha-terms__updated { color: #6b7280; font-size: 14px; margin-bottom: 24px; }\n.pasha-terms[dir=\"rtl\"] ul { padding-inline-start: 0; padding-inline-end: 22px; }\n<\/style>\n\n<\/p>\n<div class=\"pasha-terms\" dir=\"ltr\" lang=\"en\">\n<h1>Refund &amp; Return Policy<\/h1>\n<p class=\"pasha-terms__updated\"><em>Last Updated: 30\/08\/2026<\/em><\/p>\n<p>PashaCards provides digital gift cards, vouchers, and related digital products. As all products offered through PashaCards are delivered electronically, this Refund &amp; Return Policy explains when a refund, replacement, or other resolution may be available.<\/p>\n<p>By completing a purchase through PashaCards, the customer acknowledges and agrees to this policy, subject always to any mandatory rights and protections provided under the applicable laws and regulations of the State of Qatar.<\/p>\n<h2>1. Digital Products and Delivery<\/h2>\n<p>All products sold through PashaCards are digital products. No physical products are shipped or delivered.<\/p>\n<p>For individual voucher purchases, after successful payment has been verified, a voucher is considered delivered when it is made available to the customer on the order confirmation \/ Thank You Page and remains available through the customer&#8217;s My Account area.<\/p>\n<p>For eligible wholesale or bundle purchases, after successful payment has been verified, the customer is provided with a downloadable digital file containing the vouchers included in the purchased bundle. The download link is made available on the order confirmation \/ Thank You Page, and the file and\/or download link remains available through the customer&#8217;s My Account area. Making the bundle file available for download constitutes digital delivery of the bundle.<\/p>\n<p>Once a voucher or bundle file has been successfully delivered and made available to the customer, the customer is responsible for keeping the voucher information and any downloadable bundle file secure and for using the vouchers in accordance with the terms and conditions of the relevant voucher provider.<\/p>\n<h2>2. When a Refund or Replacement May Be Available<\/h2>\n<p>A refund or replacement may be considered in circumstances including, but not limited to:<\/p>\n<ul>\n<li>The customer has successfully completed payment but the purchased individual voucher was not delivered or did not appear, or the wholesale\/bundle downloadable file or download link was not made available, due to a technical or system-related issue attributable to PashaCards.<\/li>\n<li>The voucher delivered by PashaCards is confirmed to be invalid or defective.<\/li>\n<li>PashaCards delivered a product or voucher different from the product purchased by the customer.<\/li>\n<li>A technical or operational error on the PashaCards platform prevents the customer from receiving or accessing a purchased voucher, or from accessing the wholesale\/bundle downloadable file or download link.<\/li>\n<li>Any other circumstance in which a refund, replacement, or other remedy is required under applicable laws and regulations of the State of Qatar.<\/li>\n<\/ul>\n<p>Where appropriate, PashaCards may first attempt to resolve the issue by re-delivering the voucher or the bundle file, or providing a replacement, before processing a monetary refund.<\/p>\n<h2>3. Invalid or Non-Working Vouchers<\/h2>\n<p>If a customer believes that a voucher is invalid or does not work, the customer should contact PashaCards customer support as soon as possible.<\/p>\n<p>PashaCards may investigate the complaint by reviewing the relevant order and payment information and, where necessary, contacting the relevant supplier or voucher issuer to verify the voucher\u2019s status.<\/p>\n<p>The supplier or voucher issuer may confirm whether the voucher is valid, invalid, or has already been redeemed. Where available, redemption information or the relevant redemption date may also be used as part of the investigation.<\/p>\n<p>If the investigation confirms that the voucher is defective or invalid and the issue is attributable to PashaCards, the supplier, or the voucher issuer, PashaCards may provide a replacement voucher or refund, subject to the applicable circumstances and laws.<\/p>\n<h2>4. Cases Where a Refund Will Generally Not Be Available<\/h2>\n<p>A refund will generally not be available where the issue results from the customer\u2019s own selection, use, or handling of a valid digital voucher, including circumstances such as:<\/p>\n<ul>\n<li>The customer selected the wrong country or region.<\/li>\n<li>The customer selected the wrong platform, product, denomination, or voucher type.<\/li>\n<li>The customer purchased a voucher that is not compatible with the customer\u2019s account, country, region, platform, or intended use.<\/li>\n<li>The customer changed their mind after receiving a valid voucher.<\/li>\n<li>The voucher has already been redeemed or used.<\/li>\n<li>The customer has disclosed, shared, transferred, or otherwise compromised the voucher after delivery.<\/li>\n<li>The customer failed to follow the redemption instructions or requirements applicable to the relevant voucher.<\/li>\n<li>The problem is caused by restrictions, limitations, or requirements imposed by the voucher issuer or platform that were disclosed or reasonably available to the customer before purchase.<\/li>\n<\/ul>\n<p>Customers are responsible for checking the product description, country\/region, platform, denomination, and applicable redemption requirements before completing a purchase.<\/p>\n<p>Nothing in this section is intended to exclude or limit any mandatory rights of consumers under applicable Qatar law.<\/p>\n<h2>5. Voucher Region and Compatibility<\/h2>\n<p>Certain vouchers are restricted to specific countries, regions, platforms, or accounts.<\/p>\n<p>Customers are responsible for ensuring that the selected voucher is compatible with the intended account or destination before completing payment.<\/p>\n<p>For example, purchasing a voucher intended for use in one country or region when the customer\u2019s account is registered in another country or region will generally not constitute a defect in the voucher and will generally not qualify for a refund.<\/p>\n<p>PashaCards strongly recommends that customers verify the applicable country, region, platform, and redemption requirements displayed on the relevant product page before purchasing.<\/p>\n<h2>6. Redeemed or Used Vouchers<\/h2>\n<p>Once a voucher has been redeemed or used, it generally cannot be returned or refunded because the digital product has already been consumed.<\/p>\n<p>This also applies to individual vouchers included within a bundle.<\/p>\n<p>Generally, a partial refund of a wholesale or bundle purchase will not be available after any voucher included in the bundle has been used or redeemed, except where the product is defective, non-conforming, invalid or non-working, where the wrong product was delivered (where applicable), or where a refund or other remedy is required under applicable mandatory consumer rights or other applicable law of the State of Qatar.<\/p>\n<p>For wholesale or bundle purchases, any separate commercial terms or conditions communicated to eligible wholesale customers may apply in addition to this policy.<\/p>\n<p>Nothing in this section limits any remedy that may be required where the voucher is subsequently established to have been defective, invalid, or otherwise not provided in accordance with applicable law.<\/p>\n<h2>7. Wholesale and Bundle Purchases<\/h2>\n<p>Certain wholesale or bundle products may only be available through designated links or access methods provided to eligible customers.<\/p>\n<p>These purchases are delivered as a downloadable digital bundle file containing multiple vouchers, rather than as a single on-screen individual voucher.<\/p>\n<p>After successful payment has been verified, a downloadable digital file containing the vouchers included in the bundle is made available to the customer. The download link appears on the order confirmation \/ Thank You Page, and the file and\/or download link remains available through My Account.<\/p>\n<p>Wholesale or bundle purchases may also be subject to separate commercial arrangements, eligibility requirements, pricing, delivery arrangements, or other terms communicated directly to the relevant customer.<\/p>\n<p>Where separate written commercial terms apply, those terms may govern the relevant wholesale transaction.<\/p>\n<h2>8. Unauthorized or Disputed Transactions<\/h2>\n<p>If a customer believes that a transaction was made without their authorization, the customer should contact PashaCards as soon as possible and provide the relevant order or transaction information.<\/p>\n<p>PashaCards may review the order, payment status, delivery records, and voucher status as part of the investigation.<\/p>\n<p>Where necessary, PashaCards may cooperate with the applicable payment provider or financial institution in relation to a payment dispute or chargeback.<\/p>\n<p>Customers should never send PashaCards their full payment card number, CVV, PIN, OTP, password, or other sensitive payment credentials.<\/p>\n<p>Any payment dispute or chargeback will be handled in accordance with the procedures of the applicable payment provider and the applicable laws and regulations.<\/p>\n<h2>9. How to Request Assistance or a Refund<\/h2>\n<p>Customers experiencing a problem with a purchased voucher should contact PashaCards customer support as soon as possible and, where possible, within 24 hours of receiving the digital voucher.<\/p>\n<p>Customers should provide:<\/p>\n<ul>\n<li>Order number or transaction reference.<\/li>\n<li>The email address or phone number associated with the order.<\/li>\n<li>The name or type of voucher purchased.<\/li>\n<li>A description of the issue.<\/li>\n<li>Relevant screenshots or supporting information, where applicable.<\/li>\n<\/ul>\n<p>PashaCards will review the request and may request additional information reasonably necessary to investigate the issue.<\/p>\n<p>The 24-hour period is intended to encourage prompt reporting and facilitate investigation of digital voucher issues. It does not exclude or limit any mandatory consumer rights or remedies available under applicable Qatar law.<\/p>\n<h2>10. Refund Review and Approval<\/h2>\n<p>All refund requests are subject to review and verification.<\/p>\n<p>PashaCards may determine the appropriate resolution based on the circumstances of the transaction, which may include:<\/p>\n<ul>\n<li>Re-delivery of the voucher.<\/li>\n<li>Replacement of the voucher.<\/li>\n<li>Correction of a technical issue.<\/li>\n<li>Refund of the relevant amount.<\/li>\n<li>Another appropriate remedy where required by applicable law.<\/li>\n<\/ul>\n<p>Where a refund is approved, PashaCards will initiate the refund through the applicable payment provider and\/or payment method in accordance with the provider\u2019s procedures.<\/p>\n<h2>11. Refund Processing Time<\/h2>\n<p>Refund processing times may depend on the payment provider, card issuer, banking institution, and whether the original payment has already been settled.<\/p>\n<p>PashaCards will process approved refunds through the applicable payment provider as soon as reasonably practicable.<\/p>\n<p>The time required for the refunded amount to appear in the customer\u2019s account may vary depending on the payment provider and the customer\u2019s bank.<\/p>\n<p>For payments processed through Fatora, Fatora\u2019s published payment documentation states that refunds are returned to the original payment card and that refunds made after settlement may take approximately 2\u20134 weeks to be returned by the bank. Actual processing times may vary.<\/p>\n<h2>12. Contact and Customer Support<\/h2>\n<p>For questions, complaints, or refund requests, customers should contact PashaCards through the official customer support channels provided on the PashaCards website.<\/p>\n<p>PashaCards will review customer complaints and refund requests in accordance with this policy and applicable laws and regulations of the State of Qatar.<\/p>\n<h2>13. Applicable Law<\/h2>\n<p>This Refund &amp; Return Policy shall be interpreted and applied in accordance with the applicable laws and regulations of the State of Qatar.<\/p>\n<p>Nothing in this policy is intended to waive, restrict, or exclude any mandatory rights or protections granted to consumers under applicable law.<\/p>\n<h2>14. Changes to This Policy<\/h2>\n<p>PashaCards may update this Refund &amp; Return Policy from time to time to reflect changes to its services, products, payment processes, or applicable legal and regulatory requirements.<\/p>\n<p>The updated version will be published on the PashaCards website and will become effective from the date stated in the updated policy.<\/p>\n<\/div>\n<p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-202577","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/pages\/202577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/comments?post=202577"}],"version-history":[{"count":0,"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/pages\/202577\/revisions"}],"wp:attachment":[{"href":"https:\/\/pashacards.net\/en\/wp-json\/wp\/v2\/media?parent=202577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}